Frequently Asked Questions
What is your Return and Exchange Policy ?
Due to the nature of our products and for hygiene and safety reasons, returns or exchanges cannot be accepted once a product’s seal or lid has been opened.
Customers may request a return within 7 days of receiving their order, as long as the product’s seal or lid remains fully unopened. To initiate a return, please contact a representative for approval and instructions.
If your order has not yet been delivered, you may request a cancellation. Once approved, a refund will be issued to your original payment method.
Refunds for discounted or bundled purchases are recalculated based on the item’s regular price once the discount no longer applies.
Please note: our payment platform applies a 4% processing fee on all transactions. All refunds are issued minus this 4% fee.
Do you offer local delivery in the Orlando Area?
Yes ! We provide local delivery throughout the Orlando Metropolitan area, covering East to West and everything between St. Cloud and Sanford. We charge a flat delivery fee of $20 for these locations.
If you are located outside of this range, please contact us, and a company representative will provide you with a custom delivery quote.
Do you have a physical storefront?
We don’t have a storefront just yet, but big things are coming in the next few months! Currently, we offer local delivery or a coordinated local pickup option. If you’d like to pick up your order in person, please reach out to a representative to schedule a meeting point. uses.
Can I place an order directly with a representative and pay in person ?
Yes, absolutely! If you prefer not to order through the website, you can contact us via call, text, WhatsApp, or any of our social media channels to place your order. We are happy to coordinate a local meeting and can accept your payment in person at the time of pickup or delivery.
Do you ship products ?
Currently, we exclusively serve residential customers within the Orlando Metro area and its surrounding communities. However, we are growing quickly! We plan to expand our delivery capabilities outside of Florida in the near future, with a long-term goal of bringing Mister Jabón products to customers all across the USA. Stay tuned for updates on our expansion!
What payment methods do you accept for local delivery?
We offer several convenient ways to pay for your order:
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Payment at Delivery: We accept Cash, Credit, or Debit Cards upon arrival. Please note that we do not accept personal or business checks.
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Exact Change Required: For the safety of our drivers, they do not carry cash. If you choose to pay with cash, please have the exact amount ready, as our representatives are unable to provide change.
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Financing Options: If you prefer a flexible payment plan, please complete your order through our website using Affirm, Klarna, Afterpay, and etc.